Refund Policy

About this document

This policy applies to tickets bought through Sellenda. Event-specific terms shown before checkout also apply.

Nothing here removes rights provided by applicable consumer law.

Who decides a refund

The organizer sets event-specific refund terms and is responsible for providing the event. Sellenda provides the request and payment workflow and may enforce this policy, checkout disclosures, payment-provider rules, and applicable consumer law.

An event marked non-refundable can still qualify for a refund where Nigerian law, this policy, or a material failure by the organizer requires one.

Cancelled events

If an organizer cancels an event and does not provide the agreed event, paid attendees are entitled to the ticket price and any fee that law or checkout terms require to be returned. The organizer must promptly confirm cancellation and fund or authorize refunds through Sellenda.

We may pause organizer payouts and use available event funds toward approved refunds. If available funds are insufficient, processing may depend on organizer funding, but this does not remove the organizer’s obligation.

Postponed or materially changed events

A ticket normally remains valid for a rescheduled event. If the date, location, headline experience, or another essential feature changes materially, an attendee may request a refund within the period stated in the change notice. That period will be at least 14 days after notice unless the event occurs sooner or applicable law requires more time.

Other refund requests

• Organizer terms shown before purchase govern change-of-mind requests.
• Late arrival, failure to attend, removal for lawful rule violations, or partial attendance is normally not refundable.
• Duplicate charges, incorrect amounts, inaccessible tickets, failed admission with a valid ticket, or a service materially different from its listing should be reported promptly.
• Add-ons, merchandise, donations, and separately supplied services follow the terms shown at checkout and applicable law.

How to request

• Open the purchase in your Sellenda account and select Request refund where available.
• If that option is unavailable, email [email protected] with the order number, event, reason, and supporting evidence.
• Submit the request promptly and before any event-specific deadline shown at checkout or in a change notice.
• We may ask the organizer for a response and may request more information from either party.

Review, payment, and timing

Sellenda will show the approved amount before processing where the workflow allows. Approved refunds normally go to the original payment method. Where that route is unavailable, verified bank details or another lawful method may be required.

Sellenda aims to initiate an approved, fully funded refund within 10 business days. Payment providers and banks may need additional time. Estimates are not guarantees. We will show the status in Sellenda where available.

Fees, currency, and exchange rates

The refund page or confirmation states whether service, processing, refund-handling, or other fees are returned. No term limits a fee refund required by law. A cross-currency refund may differ from the original local-currency amount because the payment provider or bank applies its current exchange rate and charges.

Chargebacks and disputes

Contact Sellenda before filing a chargeback so we can investigate. This does not remove a right to use a bank or payment-network dispute process. Do not seek both a completed refund and a chargeback for the same amount. Fraudulent or duplicate claims may lead to account restriction and recovery action.

Complaints

If you disagree with a decision, reply to the refund case or contact support with new information. Sellenda may review the organizer’s terms, checkout record, event communications, attendance evidence, and applicable law. You may also use any consumer complaint or court process available by law.